TERMS & CONDITIONS FOR USERS

These Terms govern the relationship between Aruva and every registered User of the Platform.

The Platform enables Users to:

• Discover and book Artists;
• Browse Artist profiles;
• Purchase Event Tickets;
• Purchase Workshop Tickets;
• Attend Ticketed or Free Events;
• Make payments through the Platform;
• Earn and redeem Rewards & Coins;
• Submit ratings and reviews; and
• Access additional services introduced by Aruva from time to time.

The Platform does not permit Users to list Venues, publish Events or register as Artists unless separately onboarded under the applicable Partner Terms & Conditions.

Unless the context otherwise requires:

• User: means any individual or legal entity registered on the Platform for booking Artists, purchasing tickets or accessing services provided through Aruva.
• Artist: means any singer, musician, DJ, band, comedian, anchor, speaker, performer, instructor, technician or other service provider registered on the Platform.
• Venue Partner: means any individual or organisation registered with Aruva for listing and managing one or more Venues.
• Venue: means the location where an Event or Artist Booking is scheduled to take place.
• Booking: means a confirmed engagement between a User and an Artist facilitated through the Platform.
• Event: means any live performance, concert, workshop, seminar, cultural programme, private event or other activity published through the Platform.
• Workshop: means any learning session, training programme, masterclass or educational activity offered through the Platform.
• Ticket: means a valid entry pass issued for attending a Ticketed Event or Workshop.
• Platform: means the Aruva Website, User App, Partner App and all associated services operated by Krubinox Technologies Private Limited.

To register as a User, an applicant must:

1. a. Be at least eighteen (18) years of age or otherwise access the Platform under the supervision of a parent or legal guardian where permitted by applicable law.
2. b. Be legally competent to enter into binding agreements.
3. c. Provide accurate and complete registration information.
4. d. Agree to comply with these Terms and all applicable laws.

Aruva reserves the right to reject, suspend or terminate any User account where it reasonably believes that these eligibility requirements are not satisfied.

To access the services available on the Platform, a User shall create a registered account.

During registration, Aruva may require the following information:

• Full Name;
• Mobile Number;
• Email Address;
• City;
• Date of Birth (where applicable);
• Profile Photograph (optional);
• Location Access (where required);
• Payment Preferences; and
• Any other information reasonably required by Aruva.

The User shall ensure that all information provided is true, accurate and up to date. Providing false, misleading or incomplete information may result in suspension or termination of the User account.

For certain services, high-value transactions or regulatory compliance requirements, Aruva may require the User to complete additional identity verification. Such verification may include:

• Mobile Number Verification;
• Email Verification;
• Government-issued Identity Verification;
• Address Verification;
• Payment Verification; or
• Any other verification process introduced by Aruva.

Aruva reserves the right to restrict access to certain Platform features until the required verification has been successfully completed.

The User may maintain a personal profile on the Platform and update Profile Photograph, Name, Contact Information, Preferred Language, Notification Preferences, Saved Addresses, Favourite Artists, and other profile details. The User remains responsible for maintaining accurate profile information at all times.

The User shall maintain the confidentiality of all login credentials, passwords, OTPs and authentication methods associated with the account. The User shall immediately notify Aruva if unauthorised access is suspected, login credentials are compromised, or fraudulent transactions are detected.

By registering on the Platform, the User agrees to receive communications from Aruva relating to Booking Updates, Payment Confirmations, Ticket Information, Event Reminders, Promotional Offers, Platform Announcements, Security Alerts, and Customer Support Communications sent via SMS, Email, Push Notifications, WhatsApp, or In-App Notifications.

A registered User may browse, search and discover Artists using filters such as Talent Category, Music Genre, Language, City, Budget, Ratings & Reviews, Availability, Experience, and Performance Type.

Artist profiles displayed on the Platform are intended solely for facilitating Bookings through Aruva. The User shall not misuse, copy or use Artist information for unauthorized commercial purposes or to bypass the Platform.

A User may submit a Booking Request to an Artist through the Platform by providing complete and accurate Event details (Event Date, Address, Reporting Time, Performance Time, Duration, Event Type, Audience Size, Venue Details, Technical Requirements, Hospitality Arrangements). Submission of a Booking Request shall not constitute confirmation of the Booking.

Unless otherwise determined by Aruva, the following payment structure applies:

Aruva reserves the right to revise, modify or discontinue any payment collection model at any time.

Users earn Coins through Profile Completion, Referrals, Ticket Purchases, Workshop Bookings, and Reviews.

Conversion Rate: Every 10 Coins = ₹1 for eligible redemptions.

Coins have no cash value, are non-transferable, and cannot be exchanged for cash.

UPS evaluates User reliability based on Completion Rate, Cancellation History, Payment Behaviour, Complaints, Artist Feedback, and Policy Compliance.

UPS determines eligibility for: Promotional Offers, Premium Features, Priority Support, Instant Booking, and Special Campaigns.