Privacy Policy

Thank you for visiting www.aruva.in online and reviewing our Privacy Policy. This Website with the URL of www.aruva.in ("Website/Site") is operated by ARUVA. The privacy of visitors to our website is of the utmost importance to ARUVA. We are committed to protecting and respecting your privacy. We collect your personal information and process your personal data in accordance with the Digital Personal Data Protection Act, 2023 and other national and state laws that relate to the processing of personal data.

All partner firms and any third-party working with or for Us, and who have access to personal information, will be expected to read and comply with this policy. No third party may access, or process sensitive personal information held by Us without having first entered into a confidentiality agreement.

Caution: Please read the following carefully to understand our views and practices regarding your personal data. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

In India, privacy policies and data protection are governed by various laws and regulations. Some of the key legal frameworks include:

1. The Digital Personal Data Protection Act, 2023 (DPDP Act)
   • The primary law governing data protection in India.
   • Regulates the processing of personal data by businesses and government entities.
   • Requires companies to obtain consent before collecting and processing personal data.
   • Provides individuals with rights over their data, such as the right to access and correct it.
   • Establishes penalties for data breaches and non-compliance.
2. The Information Technology Act, 2000 (IT Act) and IT Rules
   • Section 43A: Companies handling sensitive personal data must implement reasonable security practices.
   • Section 72A: Penalizes disclosure of personal information without consent.
   • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011: Defines "sensitive personal data" and mandates privacy policies for organizations handling such data.
3. Indian Penal Code, 1860 (IPC)
   • Section 403 & 405: Punishes misappropriation and breach of trust concerning personal data.
   • Section 419 & 420: Addresses identity theft and fraud.
4. Consumer Protection Act, 2019
   • Protects consumer data from unfair trade practices and misleading advertisements.
5. Right to Information Act, 2005 (RTI Act)
   • Section 8(1)(j): Protects personal information from disclosure unless necessary for public interest.
6. The Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits, and Services) Act, 2016
   • Regulates the collection, storage, and use of Aadhaar data.
   • Prohibits unauthorized sharing of Aadhaar information.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to it, fill out a form, and in connection with other activities, services, features or resources, we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number or similar basic identifying information with your free consent which shall be given by entering One Time Password (OTP) sent at your registered mobile number/email ID. We may further request you to provide certain additional information to know about your preferences, lifestyle and healthcare, in general.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Also, towards continual improvement of our website and for site management purposes, we will automatically collect and maintain certain statistical information about your visit. This information includes:

• The date and time (with time zone) of a website visit.
• Internet Protocol (IP) address. A computer's IP address establishes its location on the Internet and allows communications with other computers to send it content and other information.
• Type of Internet traffic associated with a specific IP address;
• Type of Internet traffic associated with a specific time or event;
• Type of technology used to access the website (such as the type of internet browser and type of operating system);
• Malicious software identification; and
• Caller Identification logs, which provide a caller's apparent phone number.
• The full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products and/or content you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs).

We use the above information to measure the number of visitors to the different sections of our website, assess system performance and to help us make the website more useful to our visitors.

When you use the ARUVA mobile application, we may access, collect, and use your device location (approximate or precise GPS coordinates) if you grant location permission on your device. Location is not collected through our website unless you explicitly provide it (for example, by selecting a point on a map).

We use location information to personalize your experience on ARUVA, including to:

• Show events, artists, and venues near you;
• Recommend content and listings that are more relevant to your area;
• Help you discover performances and experiences in your city or neighbourhood;
• Pre-fill or confirm addresses when you choose a location on a map; and
• Support booking-related features, such as verifying that an artist is at the event venue when required for a live performance.

Location data is used to improve and tailor the services shown to you. We do not sell your location information to third parties. We may share it only with service providers who help us operate the platform (such as hosting or map services), and only as needed to provide ARUVA services, subject to confidentiality obligations.

You can control location access at any time through your device settings. You may also manage location-related preferences in the ARUVA app where available. If you decline location permission, some personalized features (such as nearby discovery) may not work, but you can still use other parts of the app.

We retain location information only for as long as needed to provide these features, fulfil bookings, and comply with applicable law. Location sent for a specific action (such as checking in at a venue) is used for that purpose and stored only as part of the related booking or account record where necessary.

ARUVA uses web measurement and customization technologies, commonly known as "cookies", to collect information about users' visits to our site. Use of these technologies makes our web site function better for you and allows us to better understand how the public is using the web site. Cookies are files placed on your hard drive by a web site that store information regarding your use of that site, usually without your express knowledge.

Most Web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you set your browser to reject cookies, some features will be unavailable. For more information on how to reject cookies, see your browser's instructions on changing your cookie settings.

We employ safeguards to maintain the security, confidentiality, and integrity of the information we collect on our site. By using this Website, you agree that We may advertise your feedback on the Website and marketing materials.

We will retain your information as long as we require this to provide you the services and for such period as mandated by the laws concerned. Further, if you opt to receive marketing correspondence from us, subscribe to our mailing list, or provide us with your details at networking events, we may use your personal data for our legitimate interests in order to provide you with details about our services, business updates and events.

By using this site, you are agreeing to security monitoring and auditing. For security purposes, and to ensure that the public service remains available to users, this system employs programs to monitor network traffic to identify unauthorized attempts to upload or change information or to otherwise cause damage, including attempts to deny service to users.

Unauthorized attempts to upload information and/or change information on any portion of this site are strictly prohibited and are subject to prosecution under the applicable Indian Laws.

We take reasonable steps to protect your personal information in an effort to prevent loss, misuse, unauthorized access, disclosure alteration and destruction. It is your responsibility to protect your user names and passwords to prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same password, that you use with other accounts as your password for our services.

The information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organizational measures designed to secure your information against accidental loss and unauthorized access, use, alteration, or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.

ARUVA does not allow "unclassified" bots or automated tools to crawl the site. Any request that has been identified as part of an unclassified bot or an automated tool outside of the acceptable policy will be managed to ensure fair access for all users.

The information assembled through our website, shall be used by us to provide you the most suitable and efficient services. Further, it shall be used in order to:

• To respond your queries and request submitted, which might be relating to pre and post availing service formalities and successful delivery services as per the client's expectations;
• To better understand your expectations from us based on information such as your gender, age, preferences, date of event, nature of event and other specific requirements, and so on;
• Understand and enhance your experience using our Site, products, and services;
• Personalize our products or services and make recommendations;
• Provide and deliver the products and services you request;
• To send constant updates regarding the status of services hired;
• To improve our website using your feedback and suggestions;
• Improve our services, Site and how we operate our businesses;
• Process, manage, complete, and account for transactions;
• Provide customer support and respond to your requests, comments, and inquiries;
• We may process your personal information without your knowledge or consent where required by applicable law or regulation for the purposes of verification of identity or for prevention, detection, or investigation, including of cyber incidents, prosecution, and punishment of offences;
• Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity;
• Create and manage the online accounts you manage on our Website;
• Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
• Communicate with you about promotions, upcoming events, and news about products and services;

As a general rule, ARUVA does not collect PII about you when you visit our web site, unless you choose to provide such information to us. Submitting PII through our website is voluntary, and by doing so, you are giving ARUVA your permission to use the information for a specific, stated purpose. However, not providing certain information may result in ARUVA's inability to provide you with the service you desire.

If you choose to provide us with PII on the ARUVA website, through such methods as completing a web form, we will use that information to help and provide you the information or service you have requested. The information we may receive from you varies based on what you do while visiting our site.

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out updates or surveys or promotional emails. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

If you choose to provide PII, you are consenting to ARUVA's use of that information and permitting that it be shared with ARUVA employees and contractors and, in limited circumstances, with third parties, to conduct official business. Such employees and contractors are subject to confidentiality restrictions to protect your PII. The information shared by ARUVA with third parties such as our affiliates and subsidiaries, with vendors working on our behalf is for the sole purpose of advancing the cause for which you provided the information.

We may employ other companies and individuals to perform functions on our behalf. The functions include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring credit risk, and providing customer service.

Since we are providing paid services, therefore, we may use third-party gateways / services for payment processing. It is to be noted that we will not store or collect your payment card details. That information is provided directly at the payment gateway/ processors whose use of your personal information is governed by their respective Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable data protection laws.

With third parties who work on our behalf provided such third parties adhere to the data protection principles set out in the Digital Personal Data Protection Act, 2023 and other applicable legislation, or enter into a written agreement with Us requiring that the third party provide at least the same level of privacy protection as is required by such principles.

We release accounts and other personal information when we believe it is appropriate to comply with the law, enforce or apply our conditions of use, and other agreements, and protect the rights, property or safety of Us, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Under certain circumstances, ARUVA may be required by law to disclose information which you submitted, to other authorities for official purposes with a prior intimation to you.

ARUVA uses social media sites as dynamic information sharing tools to engage in dialogue, share information and media, and collaborate with the public. Links to ARUVA's social media sites are available at www.aruva.in. Your activity on these social media sites is governed by the security and privacy policies of the third-party sites. ARUVA does not control, moderate or endorse the comments or opinions provided by visitors to these sites. You should review the privacy policies of all websites before using them and ensure that you understand how your information may be used. You should also adjust privacy settings on your account on any third-party website to match your preferences.

ARUVA does not use social media sites to actively solicit personal information from individuals. If ARUVA receives your personal information through interaction with a social media site, it is required to maintain the information in accordance with the requirements of the instant policy and the applicable laws to ensure the greatest protection of personal privacy.

If you have an account with a third-party website, and choose to follow, like, friend, or comment on an ARUVA page on the third-party website, certain personal information associated with your account may be made available to us based on the privacy policies of the third-party website and your own privacy settings within that website. We do not share PII made available through these websites unless required for law enforcement purposes or by statute.

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service such as Google, Facebook, Twitter, etc., We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

ARUVA conducts Privacy Impact Assessments (PIA) for electronic systems and collections, including those utilizing social media sites. The PIA is an analysis of how information is handled: (i) to ensure handling conforms to applicable legal, regulatory, and policy requirements regarding privacy, (ii) to determine the risks and effects of collecting, maintaining and disseminating information in identifiable form in an electronic information system, and (iii) to examine and evaluate protections and alternative processes for handling information to mitigate potential privacy risks.

Our website and many of our programs allow you to send us email messages. We will use the information you provide to respond to your inquiry. We will only send you general information via email. You should be mindful that email is not necessarily secure against interception. Therefore, we suggest that you do not send sensitive PII (such as your social security number) to us via email. With the exception of comments made specifically in response to a Request for Comments, we do not share your e-mail with any other outside organizations except for authorized law enforcement investigations or in assisting investors with complaints and inquiries. Comments made in response to a Request for Comments are public information and are posted on the site in the rule making section.

ARUVA uses notifications to send promotions, upcoming events, and news about products and services, alerts and other messages to visitors who subscribe to them. To subscribe to an ARUVA service, you must provide a mobile number and email address and indicate your subscription preferences, including the items you want to receive. ARUVA never allows access to subscriber lists to anyone outside of ARUVA for any purpose. ARUVA collects and provides non-identifying information about the number of messages sent, clicks and open rates. This information is password-protected and only available to designated staff who require this information to perform their duties.

We provide links to various websites if we think they may be useful to our visitors or necessary for the performance of agency functions.

When you follow a link to a third-party website, you will first be directed to a web page that reminds you that you are leaving www.aruva.in and that the website you are about to visit is not endorsed by ARUVA. These other websites are not within ARUVA's control. ARUVA does not guarantee the accuracy or completeness of any information on these sites. Be aware that the privacy protection provided to you on www.aruva.in will not be available at the external link. Once you link to another site, you are subject to the policies of that site.

If you have any concerns about the Terms or privacy or grievances with Us, please contact us with a thorough description and we will try to resolve the issue for you.